Last updated: January 2026

1. Shipping Coverage
We ship to all regions within the Republic of Mexico. Orders are processed and shipped through our trusted logistics partners to ensure safe delivery in the shortest possible time.

2. Order Processing and Shipping Times
Order processing: Orders received and confirmed before 12:00 PM are processed on the same business day. Orders received after this time or on non-business days will be processed on the next business day.

Delivery time: Once processed, delivery time depends on the destination:

• Major cities: 48 hours
• Rural or hard-to-access areas: 5–7 business days

Please note that shipping times may vary during periods of high demand (such as special sales or holidays) or due to force majeure events (weather conditions, health restrictions, etc.).

3. Shipping Costs

• Standard Shipping Fee: Shipping costs are calculated based on the delivery location and package weight. The exact shipping fee will be displayed at checkout before completing your purchase.

4. Order Tracking
Once your order has been shipped, you will receive an email containing the tracking number. You may track your order through the assigned carrier’s website using the provided tracking information.

 

5. Delivery Conditions

• Home Delivery: Orders will be delivered to the address provided at checkout. Please ensure that the address is accurate and complete to avoid delays or delivery issues.
• Delivery Attempts: If no one is available at the delivery address, the carrier will make up to two (2) additional delivery attempts. If the order cannot be delivered after these attempts, it will be returned to our facilities.

6. Delivery Issues
If you experience any issues receiving your order, please contact our customer service team at sales@tannumparts.com, and we will be happy to assist you.

7. Damaged or Incomplete Packages
If you receive a damaged or incomplete package:

• Immediate report: Please notify us within 48 hours of receiving the package.
• Procedure: Send an email to sales@tannumparts.com including a detailed description and photographs of the damage or missing items. We will review the case and provide instructions to resolve the issue, either through a replacement shipment or a refund.

8. Shipping Restrictions
In some cases, certain locations may have delivery restrictions due to access conditions, security concerns, or logistics provider limitations. We will notify you if any delivery restrictions apply to your order.

9. Contact
For any questions or clarifications regarding our shipping policies, please contact us:

• Email: sales@tannumparts.com
• Customer service hours: Monday to Friday, 8:00 AM – 6:00 PM Mexico City Time Zone (GMT-6)